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Human Resources: University Employment
Please do not email cover letters, resumes, and other application materials to the Office of Human Resources or to University employees. Generally, we only accept application materials submitted via up.hiretouch.com, unless an applicant needs a disability related accommodation or a particular posting specifically notes that application materials will be received via other methods.

Please refer to this Help Sheet for assistance with your application.  All questions and inquiries regarding applications and/or open positions can be forwarded to the Human Resources team at hr@up.edu or (503) 943-8484.  Email is preferred.  

Job Details
Associate Director for Student Care
Student Affairs
Residence Life
Full time
Full time salaried

This position is an integral member of the Residence Life Leadership team, specializing in case management informed by best practices in social work. Working across department and division lines to coordinate care for students of concern living on campus, this position will work closely with the Care Team Coordinator to provide leadership and guidance to residence hall directors in their roles as non-clinical case managers. Serving on a central office team that includes the Director of Residence Life and associate directors for housing operations and community standards, this position will also be involved with residence life work related to department leadership, supervision of professional staff, and program coordination vital to the student experience.

This is a full-time, 12-month, exempt position with benefits. Benefits include: medical & dental insurance, life insurance, long-term disability insurance, sick & vacation time, tuition remission benefits starting after 90 days (employee) or 2 years (spouse and children) of employment, retirement contributions after 2 years of employment, and eligibility for the University’s home purchase assistance program consistent with program requirements. (Please note that eligibility for all University benefits is subject to applicable policies, practices, and requirements.)

The full job description is available at: https://bit.ly/ADStuCare

This posting was posted on May 7, 2020, and applications will be accepted on a rolling basis until the position is filled.

* Please see the end of the “Requirements” section for supplemental questions that we request applicants respond to as part of the application packet.

Student Care

Collaborate with University’s Care Team Coordinator and Director of Residence Life to coordinate support for at-risk students. 

Supervise and support residence hall directors in their roles as non-clinical case managers.

Serve as an active member of University’s Early Alert and Behavioral Intervention & Threat Assessment teams. 

Connect students with resources through key partners and resources internally and externally to ensure an early intervention approach.

Communicate in a timely and effective manner with campus partners, particularly academic affairs, who are integral to the network of care and support provided to students.

Department Leadership

Coordinate Residence Life departmental initiatives related to student leadership, development, and formation. These include, but are not limited to, training and development of resident assistants and management of the residence hall-based co-curricular Ambassador Student Leadership program.

Assist with the on-going training and development of Residence Life professional and paraprofessional staff.

Provide guidance and support to hall staff.

As assigned, may directly or indirectly supervise Residence Life staff. Supervisory duties include hiring, training, setting individual performance goals, providing training and professional development, completing annual performance reviews and other performance management duties, coaching, day-to-day supervision, and disciplinary procedures.

Serve in an on-call rotation with director and other associate directors to provide administrative backup for emergencies and other evening and weekend consultations with residence hall staff.

Participate in departmental and/or University programs as assigned, which may include serving as a University hearing officer in the student conduct or Title IX process or serving as an instructor for resident assistant leadership course(s).

Oversee a graduate student from an area master’s program in social work

Provide appropriate orientation and training opportunities for MSW graduate student(s) placed at the University of Portland.

Prepare for and provide at least one hour of weekly individual supervision for MSW student(s).

Complete quarterly field evaluations of MSW student(s).

Other duties as relevant to the duties of the position or as assigned by supervisor or designee.

Please note that the above list of duties is not comprehensive but generally demonstrates the types of matters under this position’s purview and responsibility.

Education and Experience

Required: Master's degree in Social Work from an accredited institution. 

Required: Demonstrated knowledge of case management systems and experience with referrals, documentation, and active follow-up.

Required: Experience in residence life or a closely-related student affairs unit.

Preferred: Prior student conduct and Title IX experience.

Or a combination of equivalent education and/or experience.

Certifications and Licenses

Required: License in Social Work.

Knowledge, Skills and Abilities

Significant knowledge of student development theory and issues typically encountered by college students.

Knowledge of mental health and wellness issues in college student population.

Knowledge of assessment, risk management, and violence prevention strategies and approaches and how to apply them in a university setting.

Ability to work effectively with college-age students.

Knowledge of Title IX.

Demonstrated ability to deal with crisis situations.

Demonstrated data and records management skills.

Knowledge of current legal issues in higher education.

Experience working with distressed individuals within a higher education or community setting.

Excellent written and verbal communication skills.

Strong organizational and time management skills; excellent attention to detail and accuracy.

Strong critical thinking, problem solving, and decision-making skills.

Ability to consistently handle and follow through with multiple projects and assignments and meet deadlines.

Ability to be flexible and adaptable to changing priorities; ability to effectively handle multiple projects concurrently; ability to function effectively in a busy work environment.

Ability to work independently, be proactive, and engage in continuing professional development as necessary.

Strong critical-thinking, problem-solving, decision-making, and judgment skills.

Ability to learn and apply applicable federal, state, University, and other regulations and policies (including FERPA).

Ability to work independently but also to constructively receive supervisory direction and work collaboratively and effectively in a team setting.

Effective interpersonal and customer service skills.

Ability to establish effective working relationships, professional rapport, and effectively accomplish work within a University setting that includes a wide array of policies, processes, individuals, and groups.

Demonstrated competence and commitment to diversity and inclusion; ability to be an effective partner with diverse students, faculty, and staff.

Ability to use and learn computers, technology, software, and applications at the level of sophistication and proficiency required for the duties of the position, including, without limitation, Microsoft Office and the internet.

*All University of Portland positions require the ability to use and/or learn to use in a timely manner current or new technologies, software, and applications at level of proficiency and sophistication required for duties of the position. In most situations, the necessity of learning, using, and/or supporting new technologies, software, and/or applications does not change a job description nor make the position one that involves higher level duties.

Please see full job description (link in most postings) for information about physical requirements, working conditions, work standards, and statement about reasonable accommodations.

Supplemental Questions

1. Why are you interested in this position at the University of Portland?

2. What are your areas of work-related strength? What are work-related areas that you would like to improve?

3. Please explain what diversity, inclusion, and equity means to you. Please describe your education and work-related experiences applicable to diversity, inclusion, and equity.

Cover Letter, References, Resume, Supplemental Questions